Hotel management quality speed dependability flexibility and cost essay

High utilization of rooms 6. Stylish and top class facilities 7. Small number of employees 2.

Hotel management quality speed dependability flexibility and cost essay

The most common method is to look at its gross or net profit. Let us consider the net income or loss of the company. This is determined by subtracting the operating expenses from the gross profit.

The operating expenses consist of the selling expenses, the administrative expenses, and other miscellaneous expenses. You may have a situation in which your net income is increasing, but so are the operating expenses; or, the gross profit stays the same, year in and year out, but the operating expenses steadily increase.

These are both bad scenarios, and can easily be missed by focusing only on the gross and net incomes of a business.

The five performance objectives of Quality, Speed, Dependability, Flexibility and Cost will have an impact and benefits on both internal and external customers of the hotel. Quality objective, which means doing things right can benefit external customers by delivering impeccable quality service to achieve service excellence. Aug 21,  · Speed adds flexibility - fast response adds the capability for operations to the flexibility dealing with urgent things. 3. Speed adds dependability - fast delivering for the latest information among other department of operations, such as the newest customer entrance information, available room information, adds the dependability for each internal operation’s coordination and caninariojana.com: The Red Writter. CHG has to improve on the quality, speed, dependability, overall flexibility and cost of its services. Boosting on these five levels would concurrently impact on customer satisfaction which lower CHG's costs and improve profitability.

This is where operational performance comes in. What Are Operational Performance Objectives? Operational performance objectives are the areas of operational performance that a company tries to improve, in a bid to meet its corporate strategy.

After defining its corporate strategy, a company will identify the relevant operational performance objectives to measure and configure the environment, to enable the objectives to be accomplished.

Speed The objective of speed measures how fast a company can deliver its products and generates sales quotes. This objective will be concerned with such issues as the time that it takes to manufacture and process one or more products of the company or the time that it takes to research a new product and develop it.

Quality Typically, quality is considered to measure how well a product conforms to certain specifications. All of these are relevant measures of quality. Costs This objective looks at how much variation there is in the unit cost of a product as measured by changes in a variety of factors, including the volume and the variety of the products.

Products that feature a greater variety tend to sport lower volumes and higher unit costs and vice versa. Ultimately, this affects the price of the product, the costs of producing it, and the profits to be obtained from that product.

Flexibility Flexible operations are operations that can configure the product lines to deal with various requirements and to also adjust these product lines quickly to new requirements. The latter is also closely related to the speed objective.

A company should be able to produce different quality product varieties and also adapt its operations to suit different market conditions and delivery schedules.

Dependability This operational performance objective measures how dependable the company is when it comes to timely delivery of products to its customers, in accordance with planned prices and costs. Operations Performance Objectives About the Author Nicole is a business writer with nearly two decades of hands-on and publishing experience.

She also studied business in college.The five performance objectives of Quality, Speed, Dependability, Flexibility and Cost will have an impact and benefits on both internal and external customers of the hotel.

Hotel management quality speed dependability flexibility and cost essay

Quality objective, which means doing things right can benefit external customers by delivering impeccable quality service to achieve service excellence.

CHG has to improve on the quality, speed, dependability, overall flexibility and cost of its services. Boosting on these five levels would concurrently impact on customer satisfaction which lower CHG's costs and improve profitability. The internal effects of high quality, speed, dependability and flexibility are generally to reduce costs within the operation.

(Pycraft, Singh, Phihlela, ,Page 65). Externally they create improved customer satisfaction which in turn leads to customer loyalty.

Aug 21,  · To be able to describe how quality, speed, dependability, flexibility and cost impact on the hotel’s external customers and its benefits internally. ASSUMPTIONS OF THE STUDY caninariojana.com: The Red Writter. The case study describes how quality, speed, dependability, flexibility and cost impact on the hotel’s external customers.

Explain what each of these performance objectives means at Penang Mutiara Hotel, and then explain how the relationship between some of these objectives has internal benefits. Hotel Management: Quality, Speed, Dependability, Flexibility, and Cost.

Words Mar 16th, 3 Pages. Essay about Total Quality Management TQM at Hotel Words | 7 Pages More about Hotel Management: Quality, Speed, Dependability, Flexibility, and Cost.

operation management - Penang Mutiara Hotel | Daniil Seagul - caninariojana.com